Performance Management
Business Process Improvement
Empowering your team for the best results means arming them with the right tools and processes so that they are as engaged, productive and successful as possible. We will help you streamline your business and improve results by identifying areas of opportunity in your processes and applying best practices.
Here’s how it will work:
- Initial phase: You define your target and together we begin the idea generation and prioritization process.
- Discovery process: Working with your team, we learn how your current processes work and where there are opportunities to improve.
- Strengths and weaknesses: Using best practices as a guideline, we identity where you are already excelling and look for ways to improve your processes. We will also identify potential obstacles that may need to be overcome during implementation.
- Leadership accountability and employee empowerment: Once we agree on changes to your processes, ensuring they align with your vision and goals, we work with your team, describe the changes in roles, expectations and responsibilities and provide training to set them up for success.
- Enablement: We work with your team to development their capabilities in order to sustain high performance and consistent results.
- Implementation and follow up: After implementing the changes, we check in to identity what is and isn’t working and fine-tune the new processes to ensure you are getting the desired results.
- Monitoring: We develop management and measurement practices that allow regular, ongoing review to ensure the process improvements continue to drive your business forward.
Operations
We partner with you to get an overview of your current operations and identify and prioritize areas of opportunity including, but not limited to:
- Payroll costs
- Leadership and management
- Generating sales and new business opportunities
- Cost control
- Inventory control
- Marketing strategies
- Vendor relations
In order to improve operations, we will help you:
- Identify current strengths and successes to build upon.
- Identify areas of opportunity, including those that can be strengthened and improved as well as those that may need to be eliminated.
- Define best practices and achieve consistency of execution.
- Improve processes and analyze metrics to optimize team productivity and customer experience.
- Identify the resources and people required to facilitate the agreed upon changes and ensure continued success after roll-out.
- Build and maintain the optimal organizational model and structure that meets current and future business objectives.
- Optimize scheduling to improve productivity, customer conversion and cost effectiveness.
- Budget based on current trends, business goals, and employee bonus and incentive programs.
- Develop leadership plans as well as succession and team retention strategies.
- Enhance the effectiveness of head office support through clear expectations and reporting.
Performance Measurement
Do you have the right measures in place to determine how your business is performing? Is that information available in a timeframe that allows you to make changes that have impact? Without performance measures that accurately assess how your business is functioning, it is difficult to monitor progress, and make the necessary changes to drive your vision and goals.
Our support in this area includes:
- Helping you to clearly define your vision, goals and objectives.
- Specifying your desired outcomes – what does success look like to you?
- Establishing and measuring key performance indicators (KPIs).
- Defining what data is important.
- Reducing measurement costs and creating reporting systems to share results.
We help you develop performance measures that allow you to consistently monitor progress, identify where further analysis and improvement is needed and develop plans of action. This will ensure ongoing, consistent assessment of how your business is doing.